1. Returns

Thank you for choosing Yoziss ski goggles! We strive to provide the best products and customer service to all our valued customers. In the unlikely event that you need to return or exchange your purchase, please read our return policy below.

1. Eligibility:
- To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when it was received.
- Returns/exchanges can only be made within 30 days from the date of purchase.

2. Return Process:
- To initiate a return or exchange, please send an email to our customer service team at contact@yoziss.com with your order number and a brief explanation of the reason for return.
- Once we receive your email, our team will guide you through the return process and provide further instructions.

3. Return Shipping:
- Customers are responsible for the return shipping costs unless the product is defective or damaged upon arrival.
- We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
- Please note that Yoziss is not liable for any lost or damaged packages during the return shipping process.

4. Refunds and Exchanges:
- Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund or exchange request.
- If approved, refunds will be processed back to the original method of payment within a reasonable period.
- Exchanges will be processed promptly, and the new item will be shipped out once the returned item is received.

5. Contact Us:
- If you have any further questions or concerns about our return policy, please feel free to reach out to our customer service team at contact@yoziss.com. We are here to assist you.

2. Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days(1-2 business days).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@yoziss.com.

Please note that this return policy applies only to purchases made directly from the Yoziss website. If you have purchased our products from a third-party retailer, kindly refer to their return policy for assistance.

Thank you for choosing Yoziss ski goggles. We appreciate your trust in our brand and look forward to serving you again in the future!

Yoziss Customer Service Team

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